Taking The Next Step: Findings Of The Effective Utility Management Review Steering Group


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Introduction:
In 2007, the Environmental Protection Agency (EPA) and six national water and wastewater associations, including the Association of Metropolitan Water Agencies (AMWA), the American Public Works Association (APWA), the American Water Works Association (AWWA), the National Association of Clean Water Agencies (NACWA), the National Association of Water Companies (NAWC), and the Water Environment Federation (WEF) – collectively the “Collaborating Organizations” – signed a historic agreement to promote Effective Utility Management (EUM) based on the Ten Attributes of Effectively Managed Water Sector Utilities and Keys to Management Success. Like the current review effort, the original EUM framework was driven by a group of leading water sector utility leaders, and a report detailed their
findings. This group of leaders sought a common and understandable framework for utilities across the sector to assess the overall effectiveness of their operations and chart a course for improvement through implementation and measurement.

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