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Quality Management
Introduction:
This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Quality Management. It aims to give a coherent view of the underlying principles of quality management, and how these relate to practical application in a range of organizations. The tools and techniques which support the principles are not covered in detail in this guide, More information on these can be found in the companion guide: “Six Sigma: Principles and Practices” also available at Bookboon.com. The guide starts with a development of the theory in each area and then provides a contex tualisation which considers what the theory might mean for organizational practice. Due to the complexity of many of the issues addressed, it is possible to write much more on any single topic, but I have tried to cover most of the key points in order to provide a foundation, and further literature linked from the text allows the reader to investigate any topic in more depth if they wish. Finally, at the end of each chapter there are a number of questions for you to develop your thinking in the area.
Quality Management
Introduction:
This study guide is designed to provide an overview of the key elements, important historical context and current debates in the field of Quality Management. It aims to give a coherent view of the underlying principles of quality management, and how these relate to practical application in a range of organizations. The tools and techniques which support the principles are not covered in detail in this guide, More information on these can be found in the companion guide: “Six Sigma: Principles and Practices” also available at Bookboon.com. The guide starts with a development of the theory in each area and then provides a contex tualisation which considers what the theory might mean for organizational practice. Due to the complexity of many of the issues addressed, it is possible to write much more on any single topic, but I have tried to cover most of the key points in order to provide a foundation, and further literature linked from the text allows the reader to investigate any topic in more depth if they wish. Finally, at the end of each chapter there are a number of questions for you to develop your thinking in the area.
Taking The Next Step: Findings Of The Effective Utility Management Review Steering Group
Introduction:
In 2007, the Environmental Protection Agency (EPA) and six national water and wastewater associations, including the Association of Metropolitan Water Agencies (AMWA), the American Public Works Association (APWA), the American Water Works Association (AWWA), the National Association of Clean Water Agencies (NACWA), the National Association of Water Companies (NAWC), and the Water Environment Federation (WEF) – collectively the “Collaborating Organizations” – signed a historic agreement to promote Effective Utility Management (EUM) based on the Ten Attributes of Effectively Managed Water Sector Utilities and Keys to Management Success. Like the current review effort, the original EUM framework was driven by a group of leading water sector utility leaders, and a report detailed their
findings. This group of leaders sought a common and understandable framework for utilities across the sector to assess the overall effectiveness of their operations and chart a course for improvement through implementation and measurement.
Taking The Next Step: Findings Of The Effective Utility Management Review Steering Group
Introduction:
In 2007, the Environmental Protection Agency (EPA) and six national water and wastewater associations, including the Association of Metropolitan Water Agencies (AMWA), the American Public Works Association (APWA), the American Water Works Association (AWWA), the National Association of Clean Water Agencies (NACWA), the National Association of Water Companies (NAWC), and the Water Environment Federation (WEF) – collectively the “Collaborating Organizations” – signed a historic agreement to promote Effective Utility Management (EUM) based on the Ten Attributes of Effectively Managed Water Sector Utilities and Keys to Management Success. Like the current review effort, the original EUM framework was driven by a group of leading water sector utility leaders, and a report detailed their
findings. This group of leaders sought a common and understandable framework for utilities across the sector to assess the overall effectiveness of their operations and chart a course for improvement through implementation and measurement.
Guidelines For Drinking-Water Quality Management For New Zealand Chapter 2: Management Of Community Supplies
Introduction
This chapter discusses good management practices for community drinking-water supplies. A community drinking-water supply is a reticulated, publicly or privately owned, drinking-water supply connecting at least two buildings on separate titles, and serving at least 1500 person days a year (eg, 25 people at least 60 days per year). An integrated management system should be designed to meet the requirements of the Drinking-water Standards for New Zealand 2005 (revised 2008) (DWSNZ), statutory requirements and the consumers’ needs, as well as environmental and cultural considerations.
The most important constituents of drinking-water are undoubtedly those that are capable of having a direct impact on public health. It is up to the water suppliers to demonstrate to their consumers that the management of the water supply system is being undertaken in a responsible and efficient manner.
Guidelines For Drinking-Water Quality Management For New Zealand Chapter 2: Management Of Community Supplies
Introduction
This chapter discusses good management practices for community drinking-water supplies. A community drinking-water supply is a reticulated, publicly or privately owned, drinking-water supply connecting at least two buildings on separate titles, and serving at least 1500 person days a year (eg, 25 people at least 60 days per year). An integrated management system should be designed to meet the requirements of the Drinking-water Standards for New Zealand 2005 (revised 2008) (DWSNZ), statutory requirements and the consumers’ needs, as well as environmental and cultural considerations.
The most important constituents of drinking-water are undoubtedly those that are capable of having a direct impact on public health. It is up to the water suppliers to demonstrate to their consumers that the management of the water supply system is being undertaken in a responsible and efficient manner.
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